Frequently Asked Questions

WILL THE PURCHASED PRODUCT BE IDENTICAL TO THE PRODUCT AS INDICATED IN THE PRODUCT PHOTOGRAPH?

Photographs are taken with the highest quality to reflect every detail of each product. Sempre In & Outdoor Living BV (hereafter “SEMPRE”) works with ,natural materials which are handcrafted. This implies that each item you purchase will be unique, in finish, texture and details. As a result, the purchased product may deviate slightly from the product in the product photograph.

HOW DO I RECEIVE PERIODIC INFORMATION BY EMAIL ON THE LATEST PRODUCTS AND OFFERS?

To get all the latest news, users can subscribe to a periodic newsletter with information on our latest offers and new products. You can subscribe in the newsletter section through the footer of our website.

CAN I CANCEL MY SUBSCRIPTION TO SEMPRE’S NEWSLETTER?

In every email you receive from us, there is a link for you to cancel your subscription effective immediately.

DOES SEMPRE HAVE A CUSTOMER SERVICE DEPARTMENT?

Absolutely, customers and prospects can contact us through the chat function on our website or call us at +32 14 28 36 36 (Mon-Thu 8:30 to 17:00 CET, Fri 08:30 to 15:00 CET).

CAN I CANCEL MY ORDER?

We refer to our Returns & cancellation policy included on our website.

THE ITEMS I RECEIVED ARE DAMAGED?

Damaged items will be replaced as soon as possible. Please contact us through the chat, or by calling us at +32 14 28 36 36.

THE ITEM I RECEIVED IS DIFFERENT FROM THE ORDERED ONE?

Our after sales team will scrutinize the reasons and will try to replace the incorrect item as soon as possible without extra charges. You can request the change through the chat, or by calling us at +32 14 28 36 36.

WHAT IS SEMPRE’S PRIVACY POLICY?

You can find our Privacy Policy and Cookie Policy here. Please refer to our General Terms and Conditions for more information.